RETURN AND EXCHANGE POLICY: (Please SCROLL DOWN for Fine Jewelry Return/Exchange Policy)
Our goal is Customer Satisfaction.
We offer Hassle Free Returns & Exchanges.
FOR RETURNS: Should you not be satisfied with your purchase. Simply contact us via email or phone within 7 days of receipt of your item(s). We will issue an RMA number which must be written on your invoice and included with your returned items. Returned Items MUST be mailed back within 7 days the RMA # was issued.
Upon receipt and inspection of the returned item(s).
We will credit you the full purchase price, MINUS the original shipping/handling charges. The customer is responsible for the return shipping costs.
~~There is a 20% Restocking Fee for Returned Merchandise~~
FOR EXCHANGES,(WITHIN THE 7 DAY GRACE PERIOD), we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you free of charge within the domestic US. International exchanges will incur standard international shipping fees. All items must be in brand new condition with all hang tags attached and unmarked, with the original box and packaging.
**ITEMS THAT HAVE BEEN WORN,USED,DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED. ITEMS WITH THE TAGS ALTERED OR REMOVED WILL NOT BE REFUNDED OR EXCHANGED. MERCHANDISE MARKED AS CLEARANCE ITEMS CANNOT BE REFUNDED OR EXCHANGED,**
If the item that you ordered was already damaged when it arrives to you, or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion
If you received Free Shipping with your order and decide to make a Return you will be charged a flat fee of $9.00 for the original shipping cost, PLUS a 20% Restocking Fee.
ALL SALES ARE FINAL ON CLEARANCE ITEMS. (Clearance items are items found in the CLEARANCE section of our website.) If you return a Clearance item, Kandeez House of Fashion has a right to refuse the returned package at customer's cost.
FINE JEWELRY RETURN/EXCHANGE POLICY
KandeezHouseOfFashion.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return it within 7 days (of the date your order was shipped from our warehouse) for a full refund of the purchase price to your original form of payment, MINUS the shipping & handling, unless you have received a damaged or incorrect item.
Exchanges must be made within 7 days.
Please email our sales dept. to receive an RMA number before mailing back your items for an Exchange or Return.
The jewelry MUST be UNUSED, UNWORN, or FREE FROM ANY DEFECT or DAMAGE to ensure for a full refund.
ALL tags and stickers must still be attached to the jewelry.